Let me tell you about Aubree. Pretty regularly she would, in a state of high anxiety and distress, come to find me, begging me not to exclude her for something she had just done, but of which I knew nothing. Nor was she able to explain clearly what it was she had done. She would simply pace up and down in my office, promising that she would be good from now on, would never, ever misbehave again, pleading with me not to exclude her. My usual approach was to help her calm down as best I could. I learned not to try to work out with her what it was she had done, as she simply could not articulate it; such was her level of distress. Eventually a member of staff would follow to explain what had happened. Usually, it involved something with another pupil or member of staff, may have involved verbal abuse or threats, though rarely violence; sometimes it was quite serious, but these things are not unusual in a PRU. While I had no intention of excluding her, options were limited in terms of how to manage her. I won't go into her background, suffice to say it was far from ideal and involved domestic abuse and alcohol.